The Mandalay
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Soft, sand free, odourless, ultra-absorbent, quick dry and durable! What's there not to love?
Sky Gazer towels are the ultimate, on-trend and standout accessory whether it be for travel, gym, beach or pool.
Shipping:
What are your shipping costs?
- To Australia:
For orders over $150:
Free Shipping for orders over $150
Express Shipping for order over $150: $3.95
Orders less than $150:
Express Shipping: $9.95
Regular Shipping: $6.95
- To New Zealand:
Express Shipping: $20
- To Asia, USA & Canada:
Express Shipping: $25
$15 extra will be added to the Reef Mens Spinnaker shoes due to the cost to ship them overseas
- To Great Britain, Ireland & Europe
Express Shipping: $30
$15 extra will be added to the Reef Mens Spinnaker shoes due to the cost to ship them overseas
*Please allow extra time for shipping during this busy time of year.
Allow 10 business day for regular
Allow 5 - 6 days for express
Please note: Check your local customs/ import taxes prior to ordering. Splash Swimwear is not responsible for any import fees, duties or taxes charged on purchases as this is outside of our control.
- Before placing an order, it is essential to verify the customs and import taxes applicable in your local area. Kindly note that Splash Swimwear is not accountable for any import duties, fees, or taxes levied on your purchase as these are beyond our jurisdiction. If you neglect to pay the import fees and, as a consequence, the package is sent back to us, you will be liable for the Return to Sender fees.
- We understand that customs and import taxes may vary depending on your location, and it is imperative to have an accurate estimate of these charges to avoid any unnecessary expenses. Hence, we urge you to do your research before making a purchase to avoid any inconvenience in the future.
Please visit this link for processing return or exchange for your order.
Before processing the return/ exchange, we highly recommend you to have a look at our Returns & Exchanges policy below.
We want you to love your online purchase. If for any reason you are unsatisfied you may refund or exchange the item/s you’ve purchased.
Returns & exchanges are accepted within 30 days from the date of purchase. We do not offer refunds on SALE items, we can offer credit notes or exchanges only. Items received outside this period may not be accepted.
Items must be in original condition and must not have been worn, altered or washed. All tags and packaging must remain in place. We suggest that all items should be tried on as soon as they are received to ensure you are able to return items within our returns time frame.
If you believe you item is faulty please send clear photo(s) of fault to online@splashswimwear.com.au with brief description and your order number. We will then provide you with an RA number to return the item.
All returns should be sent with a tracking number. Returned items lost in the post are not the responsibility of Splash Swimwear. Please bear in mind that we are located in Darwin and regular mail takes minimum 5 business days to reach us, otherwise express post is min 2 days.
Please ensure you include the returns form with your return.
Please send all returns to:
ATTN. RETURNS29 Knuckey Street,
Darwin NT 0800
Australia
RETURNS POLICY FOR PURCHASES IN OUR RETAIL STORE
For any purchases made in our Darwin store, unfortunately we don’t offer refunds for change of mind. However we do offer exchange or an store/online credit for returns within 14 days of purchase. Returned items must be in the same condition as purchased with original tags still in place and proof of purchase must be presented.
SWIMWEAR & INTIMATES
For hygiene reasons we are unable to accept returns of swimwear bottoms unless they are unworn with all hygiene stickers in place.
RETURNS PROCESSING
Once the items have been received they will undergo a quality review and once cleared, you will either receive your new item (for exchanges) or a refund of purchase price (excluding original shipping cost) via the payment method used during your purchase. We endeavour to process refunds as soon as they are approved but please allow 3 working days for returns to be processed. You will receive an email notification on the status of your refund or exchange once processed.
We do not refund shipping charges unless your items are faulty. Exchanges will be resent at your cost.
FREE shipping on Australian orders over $150
Splash Swimwear is proud to be one of Australia’s leading swimwear destinations.
To make your shopping experience easy and enjoyable, we offer free standard shipping Australia-wide on orders over $150. And for your peace of mind, we also provide free returns on all orders—so you can try on your swimwear at home and return it hassle-free if it’s not quite right.
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